Frequently Asked Questions

Popular Questions

When will I receive my item(s)?

After Receiving your order from our system. Our team will automatically fulfill your orders from our inventory. You will received your items with a maximum of 5 working days.

Where do you ship from?

Your items are available locally (inside United Arab Emirates). We aim to send the order to our valuable customers as soon as possible.

What if I need to return/exchange an item?

If you received the wrong order(s), damaged items. We will require you to report this case by sending an email in Collection of items and delivery service fee will be charged from customer during return/exchange items.

What should I do when I’m having problems with the website?

Our team are updating the system for better and friendly user experience. If you experience this kind of issue. You can refresh the page. You might also want to check your internet connection.

Can I cancel/change my order?

To cancel your order you have to contact us via contact us form mentioning your order number within 24 hours after placing your order.

Do you have any promos?

We offer monthly promotions. If you wish to get an update of our promotions. Please leave your email in our subscription section.

General Queries

Working hours?

We are open Saturday to Thursday from 9am to 7pm.

How can I contact you?

You can reach us via live chat, phone number or on our email

How can we order?

You can type your specific items in our search bar or the menu tabs

Do you have a minimum quantity?

We at Solezgu is a retail online store with no minimum order quantity. Prices are mentioned depends in the items and variants.

Can I have bulk orders?

Yes! For inquiries you can contact our sales representative at for bulk orders.
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